Complaints Procedure

Complaints Procedure

Guidelines for Complaints Procedure (Parents)
Austin Cove Baptist College is a community and as such there will be times when parents will wish to make suggestions, may have a complaint or raise a concern that needs addressing. Austin Cove Baptist College takes these issues seriously and welcomes such feedback. The complaints system is outlined briefly below to assist families should such a need occur. Please remember it is our policy that we wish to deal with issues sooner rather than later.
A complaint will be treated as an expression of genuine dissatisfaction that needs a response. We wish to ensure that:

  • Parents wishing to make a complain know how to do so
  • We respond to complaints within a reasonable time and in a courteous efficient way
  • Parents realise that we listen and take complaints seriously
  • We take action where appropriate.

For a detailed outline of our complaints procedure please download:

Guidelines for Complaints Procedure (Students)
Any problem, complaints or suggestions
If so, the school would like to hear.
How do I make a complaint?
By talking about it or by writing it down if you find that easier. You can do it by yourself, or through your parents.
To whom?
To anyone on staff.
Does it matter what the issue is?
No, it can be a big problem or a small problem. By discussing it you may come up with some positive ideas.
What will happen next?
If possible, the staff member will deal with it in person. If not, he or she will go on your behalf to someone who can help.
Do others have to know?
If you are worried about confidentiality, tell the staff, they will understand.
Even if you find the issue hurtful or embarrassing, do not worry, it will only be discussed by staff who can help you.

Complaints Procedure

 

Secondary Life

2018 Year 12 Ball

This years graduating class recently attended their Year 12 Ball. It was a fantastic night and the students looked amazing. Teachers got in on the fun and some wonderful memories were made.

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2018 Swimming Carnival

It was a great day at the MARC for the 2018 Senior Swimming Carnival. Staff and students had a ball as the fierce, but friendly, faction rivalry inspired all. As usual, the BBQ was fired up for lunch and students swam before a packed parent gallery.

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DVD Now On Sale

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Senior Campus Growth

The Senior Campus double-story block is now finished and comes complete with a lift. The new block features large classrooms, science labs, Food Tech, and Workshop Training facilities. Its just a part of the exciting ongoing growth plan at Austin Cove Baptist College. You can see the building project from start to finish in the gallery below.

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Senior Prize Night

The Senior Campus Prize Night was recently held at Lakes Theatre in Mandurah. It was a great night of music, entertainment, speeches, and awards as we celebrated our champions and farewelled our Year 12 Graduates.

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 Dow    nload explan at ion of College Affirmation here.